Updated February 13, 2025
This Privacy Policy describes how AirWise Solutions and our subsidiaries and affiliated companies, including UASidekick INC (collectively, “AirWise,” “we,” or “us”) collect, use, disclose, and otherwise process information about you. This Privacy Policy applies to information we collect when you access or use our websites, mobile applications, and other online products and services that link to this Privacy Policy (collectively, our “Services”) and when you otherwise interact with us, such as at events, through our customer support channels, or on social media. This Privacy Policy does not apply to information we process in connection with providing our services to our business customers. We process such information in our role as a service provider/processor on behalf of and pursuant to our agreements with our business customers.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to the Services or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.
CONTENTS
COLLECTION OF INFORMATION
The information we collect about you depends on how you interact with us. In this section, we describe the categories of information we collect and the sources of this information.
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information directly from you when you create an account, make a purchase, fill out a form, communicate with us via third-party platforms, participate in a survey, sign up for marketing communications from us, request customer support, or otherwise communicate with us. The types of information that we collect directly from you include your name, email address, postal address, phone number and any other information you choose to provide. If you make a purchase from us, we work with a third-party payment processor to process your payment information.
Additionally, we collect information about your unmanned aerial vehicles (each, a “Drone”) and flight plans that you disclose to us in connection with your use of the UASidekick services and mobile application (“UASidekick Services”). For instance, in order to facilitate the flight authorization process we may collect information about your Drone (such as make, model, registration number and FAA COA/333 Exemption Number) and flight plan data (such as your contact information, flight name, operating area and time, and flight notes).
Information We Collect Automatically
We automatically collect information about your interactions with us or our Services, including:
- Transactional Information: When you make a purchase, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
- Device, Usage, and Activity Information: We collect information about how you access our Services, including data about the device and network you use (such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version). We also collect information about your activity on our Services, including the route by which you access our Services, access dates and times, browsing behavior (such as pages viewed and links clicked), and information about your activity on specific pages.
- Precise Geolocation Information: With your consent, we may collect information about the precise location of your mobile device. You may stop the collection of precise location information at any time (see the Your Choices section below for details).
- Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies, such as cookies, pixels and SDKs to collect information about your interactions with the Services and our marketing communications. These technologies help us improve our Services and marketing communications, personalize your experience, and analyze your interactions with us, including to see which areas and features of our Services are popular and count visits. For more information about the cookies and similar tracking technologies we use, and the choices available to you, see the Your Choices section below.
- Flight Information: We may collect information about your flights while using the UASidekick Services, such as flight plan creation date, Drone profile creation date and nearest airport.
Information We Collect from Other Sources
We obtain information from other sources. For example, we may collect information from identity verification services, data brokers, advertising networks and data analytics providers.
In addition, when you use the UASidekick Services, we may collect information about you from the FAA, Flight Services or other providers of Unmanned Service Suppliers in order to facilitate requested flight authorizations and related services.
Information We Derive
We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address.
USE OF INFORMATION
We use the information we collect in order to:
- Provide, maintain, and improve our products and Services;
- Facilitate flight authorizations and provide you with information about your Drone or its intended flightpath in connection with the UASidekick Services;
- Process and fulfill your orders;
- Develop new products and services;
- Personalize your experience with us;
- Send you technical notices, security alerts, support messages, and other transactional or relationship messages;
- Enable you to send messages to other users;
- Send you marketing communications (see the Your Choices section below for information about how to opt out of these communications at any time);
- Monitor and analyze trends, usage, and activities in connection with our products and services;
- Detect, investigate, respond to, prosecute, and help protect against security incidents and other malicious, deceptive, fraudulent, or illegal activity, and help protect the rights and property of AirWise and others; and
- Comply with our legal, regulatory and financial obligations.
DISCLOSURE OF INFORMATION
We disclose information about you as described in the following scenarios:
- Vendors and Service Providers. We make personal information available to our vendors, service providers, contractors and consultants who perform services on our behalf, such as companies that assist us with web hosting, email, payment processing, fraud prevention, customer service, analytics, and marketing.
- Integration Partners. If you choose to use integrations we offer on our Services, such as sharing your location through our Google Maps integration, we provide certain information to the integration partners.
- Law Enforcement Authorities and Individuals Involved in Legal Proceedings. We disclose personal information in response to a request for information if we believe that disclosure is in accordance with, or required by, any applicable law, regulation, or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
- To Protect the Rights of AirWise and Others. We may disclose personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of AirWise, our users, the public, or others.
- Professional Advisors. We disclose personal information to our legal, financial, insurance, and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
- Corporate Transactions. We disclose personal information in connection with, or during negotiations of, certain corporate transactions, including a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- Corporate Affiliates. Personal information is disclosed between and among AirWise and our parents, affiliates, subsidiaries,and other companies under common control and ownership.
- With Your Consent or at Your Direction. We make personal information available to third parties when we have your consent or you intentionally direct us to do so.
In connection with your use of the UASidekick Services, we may disclose the information described above with the FAA, Flight Services and other Unmanned Service Suppliers in order to authorize your flight or facilitate your request to access airspace. You can find more information on how your data is handled by the FAA and UASidekick as an Unmanned Service Supplier on the FAA’s website, including at the following URL: https://www.faa.gov/uas/programs_partnerships/data_exchange/privacy_statement.
We also disclose aggregated or de-identified information that cannot reasonably be used to identify you.
YOUR CHOICES
Account Information
You can access, correct, and delete certain information stored within your account at any time by logging in and navigating to the settings menu.
Precise Location Information
When you first launch any of our mobile apps that collect precise location information, you will be asked to consent to the app’s collection of this information. If you initially consent to our collection of such location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device.
Cookies and Similar Tracking Technologies
AirWise uses cookies and similar tracking technologies, as described above. You can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect some of the functionality of our Services, such as remembering your preferred language.
Communications Preferences
You may opt out of receiving promotional emails from AirWise by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.
CONTACT US
If you have questions about this Privacy Policy, please contact us at contact@airwisesolutions.com